1. 🛠 Order Processing Time

  • Processing Window: Orders are confirmed and processed within 1–2 business days of payment clearance.

  • Working Hours: Monday–Saturday, 10 AM–6 PM IST. Orders placed on Sundays or public holidays begin processing the next business day.

2. 🚗 Delivery Options & Timelines

  1. Local Delivery

    • Within 100 km of our Surat office.

    • Estimated delivery 2–4 business days from processing.

  2. Within India (Domestic)

    • For addresses beyond 100 km.

    • Utilizing registered national transport/logistics providers.

    • Transit time: 5–10 business days, depending on destination and route.

  3. In‑Store Pickup

    • Free pickup at our Surat showroom.

    • Please book at least 24 hours in advance.

3. ₹ Shipping Fees

  • Local Delivery: Flat ₹[Insert] per vehicle.

  • Domestic Delivery: Dynamic pricing based on distance & vehicle type; calculated at checkout.

  • In‑Store Pickup: No charge.

4. 📆 Scheduling & Delivery

  • After processing, our logistics team will contact you within 1 business day to arrange delivery or pickup.

  • Please have all original documents (RC, purchase agreement, insurance, etc.) ready at handover.

5. ✅ Inspection & Acceptance

  • We recommend a joint walk-around inspection upon delivery/pickup to note any existing dents/scratches or issues.

  • Any discrepancies must be reported within 24 hours, else the vehicle is deemed accepted in satisfactory condition.

6. ⚠️ Delays & Unforeseen Circumstances

  • Situations like transit issues, weather disruptions, or logistics strikes may delay delivery.

  • We’ll keep you informed promptly, sharing revised delivery schedules and updates.

7. 🌐 International Shipping

  • At present, we only provide shipping within India.

  • International delivery is not available.

8. 📦 Non-Shippable Items

  • The policy applies only to vehicle deliveries.

  • Accessories or add-ons may be shipped under separate terms—please contact us for specifics.

9. 📞 Damaged or Missing Items

  • In the unlikely event of damage or missing parts, customers should notify us within 48 hours.

  • We’ll arrange inspections and file claims with the delivery partner if needed.

10. ✍️ Policy Updates

  • We may revise this policy occasionally.

  • Any changes will be posted here with a new “Effective Date.”

11. 📱 Contact Us

  • Customer Support: [Insert Phone Number] (Mon–Sat, 10 AM–6 PM IST)

  • Email: [Insert Email Address]

  • Office Address: [Insert Business Address, Surat, Gujarat]